We are so sorry that you have received an item that is faulty. We would love to get this rectified for you as quickly as we can.
As soon as you discover a fault, please contact our Customer Care Team here with the following information:
1. The order number
2. The product name
3. A description of the fault
4. An image and/or a video of the fault
Our Customer Care Team will review this as quickly as possible. Please do not send multiple emails, as this will delay our response time.