For orders being sent to an international address, we do need to include a commercial invoice within the parcel to ensure customs clearance. This does mean that any item being sent as a gift will include a commercial invoice. We try to make this as discreet as possible, however it must be on the parcel to ensure it can be delivered. This will also allow the recipient return any items to us free of charge if they are not be suitable!
We do not include any billing or payment information for orders being sent to a UK address. We know how much our customers love to buy NEOM, but we also know how much they LOVE to gift NEOM too!