We are sorry to hear that your order has not been received, despite the carrier status showing it as delivered.
As our couriers operate a contactless delivery service, we recommend checking in any safe places around the property for the parcel e.g. the garage, shed and with any neighbours in case someone has taken the parcel on your behalf.
If you are still unable to local the parcel, please get in touch with our Customer Care Team here who will be happy to help!
