SHIPPING

MY DELIVERY

• My order is being sent to the wrong address, what should I do?
• How do I track my order?
• There has been no updates on my tracking since my order has been dispatched, what should I do?
• My order is showing as delivered but I haven't received it?
• My order has been returned to NEOM, what should I do?

GENERAL DELIVERY ENQUIRY

• How long will delivery take?
• If I am shipping my order abroad, will I be charged customs?
• How much does delivery cost?
• What delivery method do you use?
• Do you deliver to a BFPO or a PO Box address?
• Do you offer Click & Collect?