We are so sorry that you have received a faulty item & of course we would love to get this rectified for you as quickly as we can.
As soon as you discover a fault, please contact us via email at firstname.lastname@example.org with the following information:
1. The order number
2. The product name
3. A description of the fault
4. An image and/or video of the fault
As soon as we have received this information, our Customer Care Team will be back in touch.