If you have received an item that is not what you ordered, please contact our Customer Care Team directly via Live Chat or email at firstname.lastname@example.org with the following information:
1. Order Number
2. Product Code or description of missing product
3. Product Code or description of product you have received in error
4. An image of all products received in your order
If you a missing an item from your order, it may be that we have sent this to you in a separate box which will be arriving with you soon (sometimes the courier company can separate the boxes!).
You can always check your dispatch note within your order to see what should be enclosed. If the missing product is not listed, it is likely this is still on its way to you.
If you are unsure, please contact our Customer Care Team via Live Chat or email at email@example.com and we will be happy to check this for you.