Yes! If you have received a FREE promotional gift as part of your order and your return drops you below the minimum qualifying spend, you will need to return your free gift to us before a full refund can be processed.
Articles in this section
- Can I return something I purchased from another NEOM stockist?
- Can I return something I bought online to a NEOM store?
- Can I return something I purchased to a NEOM store?
- How can I get a new returns label?
- Which items are non-returnable?
- I received a free gift as part of my order, do I need to return that too?
- Do you refund the delivery charge?
- Can I return a product that has been opened / used and I change my mind?
- My order is quite large that I want to return, will Royal Mail still accept it?