We are so sorry that you have received an item that is faulty and of course, we would love to get this rectified for you as quickly as we can.
As soon as you discover a fault, please contact us via email at firstname.lastname@example.org with the following information:
1. The order number
2. The product name
3. A description of the fault
4. An image of the fault
As soon as we have received this information, our Customer Care Team will be back in touch.