If you have been lucky enough to receive your item as a gift and know it was purchased directly from NEOM, you can return it to one of our Flagship Stores in Wimbledon, Guildford or Leeds, with your gift receipt for an exchange only. No refunds will be given on gifts, unless returned by the original purchaser.
If you did not receive a gift receipt, or if your gift was purchased online at neomorgaincs.com, please contact our Customer Care Team here.
We can only exchange items that are unused and in a resalable condition. Please note that we will be unable to accept returns of sealed goods for health protection or hygiene reasons.