If you have purchased your NEOM products from one of our stores, please return this directly to one of our stores with your proof of purchase for an exchange/ refund.
Please find your nearest store here.
Articles in this section
- Can I return something I purchased from another NEOM stockist?
- Can I return something I bought online to a NEOM store?
- Can I return something I purchased to a NEOM store?
- How can I get a new returns label?
- Which items are non-returnable?
- I received a free gift as part of my order, do I need to return that too?
- Do you refund the delivery charge?
- Can I return a product that has been opened / used and I change my mind?
- My order is quite large that I want to return, will Royal Mail still accept it?