What should I do if my refund is incorrect? 17 June 2020 15:32 Updated Follow We’re really sorry if we’ve made a mistake with your refund. If this is the case, please contact us right away! You can contact us via Live Chat or email at info@neomorgancis.com. Your refund may be different because: 1. We do not refund the postage 2. A discount was applied at the checkout