Due to the current COVID-19 pandemic, we are unable to guarantee our usually speedy delivery and have since updated this to a 2-5 working day delivery promise. We have received a very high number of orders recently and our warehouse are currently working on a skeleton team, doing everything they can to get orders picked, packed and dispatched as quickly as possible!
Please allow 5 working days from the date that you ordered for your NEOM goodies to arrive. Our Customer Care Team are experiencing a large number of enquiries right now so if we would kindly ask that you are both polite and patient with us, and only get in touch if your order has not arrived after 6 working days. As always, once your order has been dispatched from our warehouse, we will notify you via email to let you know and to confirm your tracking details.