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  1. NEOM UK Help Centre
  2. RETURNS & EXCHANGES

RETURNS & EXCHANGES

Non Faulty & Faulty Returns, Gift Returns, Exchanges, & More...

How do I return something I purchased in a NEOM store?

  • I need to return something I bought from a NEOM store, what should I do?

How to return an item in the UK

  • I want to return an item in my order, what should I do?
  • I want to return an item that is faulty, what should I do?

How to return an item from outside the UK

  • I live abroad but need to return my order, what should I do?
  • I live abroad and I have a faulty item, what should I do?

How to return an item received as a gift

  • I have received an item as a gift and I want to return it, what are my options?
  •  I am sending an item as a gift, what if the recipient wants to return it? 

Have you received my return?

  • I returned an item to you, when will I know you have received it?
  • How long will it take to get my refund / exchange?

Return Enquiries

  • Can I return something I purchased from another NEOM stockist?
  • Can I return something I bought online to a NEOM store?
  • Can I return something I purchased to a NEOM store?
  • How can I get a new returns label?
  • Which items are non-returnable?
  • I received a free gift as part of my order, do I need to return that too?
See all 9 articles

Refund Enquiries

  • Christmas Returns Policy
  • What happens to my refund if my card is no longer in use?
  • What should I do if my refund is incorrect?
  • How long will it take for the funds to show back in my account?
  • How long will it take to get my refund?

Returns Policy

  • Full Returns Policy
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