RETURNS & EXCHANGES

How do I return something I purchased in a NEOM store?

• I need to return something I bought from a NEOM store, what should I do?

How to return an item in the UK

• I want to return an item in my order, what should I do?
• I want to return an item that is faulty, what should I do?

How to return an item from outside the UK

• I live abroad but need to return my order, what should I do?
• I live abroad and I have a faulty item, what should I do?

How to return an item received as a gift

• I have received an item as a gift and I want to return it, what are my options?
•  I am sending an item as a gift, what if the recipient wants to return it? 

Have you received my return?

• I returned an item to you, when will I know you have received it?
• How long will it take to get my refund / exchange?

Return Enquiries

• Can I return something I purchased from another NEOM stockist?
• Can I return something I bought online to a NEOM store?
• Can I return something I purchased to a NEOM store?
• How can I get a new returns label?
• Which items are non-returnable?
• I received a free gift as part of my order, do I need to return that too?

See all 9 articles

Refund Enquiries

• Christmas Returns Policy
• What happens to my refund if my card is no longer in use?
• What should I do if my refund is incorrect?
• How long will it take for the funds to show back in my account?
• How long will it take to get my refund?

Returns Policy

• Full Returns Policy