If you a missing an item from your order, it may be that we have sent this to you in a separate box which will be arriving with you soon (sometimes the courier company can separate the boxes!).
You can always check your dispatch note within your order to see what should be enclosed. If the missing product is not listed, it is likely this is still on its way to you. If you are unsure, please contact our Customer Care Team via Live Chat or email at firstname.lastname@example.org and we will be happy to check this for you.
If an item is missing from your order that is listed on your dispatch note, please contact us directly via Live Chat email at email@example.com and we can check this for you.