I have received the wrong item in my order, what should I do?
If you have received an item that is not what you ordered, please contact our Customer Care Team directly via Live Chat or via email at firstname.lastname@example.org with the following information:
1. Order Number
2. Product Code or description of missing product
3.Product Code or description of product you have received in error
4. An image of all products received in your order
We may require the incorrect item to be returned to us before the correct item can be sent. For more information on how to return an item, please view our returns information.