I have lost/broken my USB charging cable, can I buy a replacement
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To purchase a replacement USB charging cable, please contact our Customer Care Team here or call us on 01423 648640 and we will be happy to process this for you. A replacement adaptor will cost $5 plus shipping.
What are the different settings?
Intensity Setting |
1 (On 15sec, Off 2mins 45 sec) |
2 (On 30sec, Off 2mins 30 sec) |
3 (On 1 min, Off 2 mins) |
I think my Wellbeing Pod Mini is faulty and I purchased it online at neomorganics.com, what should I do?
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If you think your Wellbeing Pod Mini is faulty, please refer to the troubleshooting section via our website (or section F in your manual) to see if this is something that can be resolved easily at home. If the fault persists, please contact our Customer Care Team here.
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Please quote your original order number and include a short description of the fault, along with an image of the base of the Pod showing the batch number. Please also capture a short video displaying the fault and send this in the email so our team can check this for you.
Please note: Images and videos are required, and we may not be able to proceed without them.
Is the Wellbeing Pod Mini safe to use around pets?
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Although our products contain 100% natural fragrance, it is difficult for us to advise what effect these will have on your furry friends as we have not tested any of our products on animals. We would always recommend seeking professional advice from your vet or an animal specialist before using a new product around your home. If you're enjoying your lovely Wellbeing Pod Mini at home, we would always recommend leaving a door or window open so that your pet can come and go as they please.
Is the Wellbeing Pod Mini safe to use around children?
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NEOM fragrances are 100% natural and are perfectly safe to use around the home. Nicola Elliott, NEOM Founder & Creative Director carefully designed the fragrances whilst keeping her children in mind as it was important to ensure that the Wellbeing Pod Mini could be enjoyed by the whole family. People can react differently to certain ingredients so if you do have any concerns, please speak with your Doctor/ GP for professional medical advice.
I already have some Essential Oil Blends that are not from NEOM, can I use them in my Pod Mini?
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We have not tested any other essential oil blends in the Wellbeing Pod so we would not advise using them in your Pod. The Pod Mini is also designed for the use of NEOM essential oils therefore other brand bottles may not fit.
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Corrosive oils such as Citronella and other branded essential oils may cause damage to the unit if left in the water tank.