If you are experiencing a fault with your Wellbeing Pod, please contact the original selling retailer directly. If you purchased your Wellbeing Pod online at neomorganics.com, or it was received as a gift, please contact a member of our Customer Care Team here who will be able to assist you further.
Please include the following information:
1. Order number 2. Description of the fault 3. Short video capturing the fault 4. An image of the base of the Pod showing the batch number
Please note that your 12 month warranty lies with the original selling retailer.