Neom Logo
BESTSELLERS
SHOP BY PRODUCT
  • HOME
  • Essential Oil Blends
  • Wellbeing Pod
  • Wellbeing Pod Mini
  • Natural Candles
  • Reed Diffusers
  • Pillow Mists
  • Home Mists
  • Home Bestsellers
  • View All
  • Bath & Body
  • Anti Bacterial Hand Sanitisers
  • Hand & Body Washes and Lotions
  • Hand Balms
  • Intensive Skin Treatment Candle
  • Bath Salts, Oils & Foams
  • Magnesium Body Butter
  • Body Oils & Scrubs
  • Essential Oil Blends
  • Travel Minis
  • Skincare
  • The Wonder Balm
  • Cleansers
  • Face Oil
  • Face Serum
  • SPF Moisturiser
  • Personal Skincare Finder
  • Natural Perfume
  • Natural Perfume
SHOP BY WELLBEING RANGE
  • Better Sleep?
  • Less Stress?
  • Mood Boost?
  • More Energy?
GIFTS
  • Virtual Appointments
BLOG OUR LOCATIONS
ABOUT US
  • Our Story
  • Sustainability
  • Charity Partnership
  • NEOM Gang
  • Refer a Friend
  • Help and FAQ'S
Register / Login

  1. NEOM US Help Centre
  2. ORDERS & PAYMENTS

ORDERS & PAYMENTS

Cancel or amend an order

  • Cancel an order
  • Amend an order

Payments

  • What payment options do I have?
  • What payment methods do you accept?
  • I can't process my payment, what should I do?

Placing an Order

  • First Order Discount Code
  • Placing an order
  • Do you include billing or payment information within the parcel?
  • Is your packaging branded?

Gift Cards

  • Can I redeem a Gift Voucher online?
  • Do you sell Gift Vouchers online?

Issue with an order

  • I have received the wrong item in my order, what should I do?
  • Arrived Damaged

Faulty Items

  • I have received a faulty item, what should I do?
Sign up for 15% off & wellbeing updates
Privacy Policy
About
  • About Us
  • Sustainability
  • Help & FAQ's
  • Wellbeing Blog
  • Awards
  • The NEOM Gang
  • The NEOM Trials
  • NEOM Points
Delivery & Service
  • UK & International Postage
  • Terms & Conditions
  • Cookies & Privacy
  • Browser Support
Useful Links
  • Store Locator
  • Contact Us
  • Careers
  • Refer A Friend
  • Corporate Gifts
Stockists
  • Stockist Area
  • Become A Stockist
  • Become A Hotel Partner
  • Become A Spa Partner

English (US) English (Europe) English (GB)