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  2. RETURNS

RETURNS

Non Faulty Returns, Faulty Returns, General Return Enquiries & More...

How to return an item

  • I want to return an item in my order, what should I do?
  • I want to return an item that is faulty, what should I do?

Have you received my return?

  • I returned an item to you, when will I know you have received it?
  • How long will it take to get my refund / exchange?

Return Enquiries

  • Can I return something I purchased from another NEOM stockist?
  • How can I get a new returns label?
  • Which items are non-returnable?
  • I received a free gift as part of my order, do I need to return that too?
  • Do you refund the delivery charge?
  • Can I return a product that has been opened / used and I change my mind?

Refund Enquiries

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  • What happens to my refund if my card is no longer in use?
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  • How long will it take for the funds to show back in my account?
  • How long will it take to get my refund?

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