RETURNS

How to return an item

• I want to return an item in my order, what should I do?
• I want to return an item that is faulty, what should I do?

Have you received my return?

• I returned an item to you, when will I know you have received it?
• How long will it take to get my refund / exchange?

Return Enquiries

• Can I return something I purchased from another NEOM stockist?
• How can I get a new returns label?
• Which items are non-returnable?
• I received a free gift as part of my order, do I need to return that too?
• Do you refund the delivery charge?
• Can I return a product that has been opened / used and I change my mind?

Refund Enquiries

• What happens to my refund if my card is no longer in use?
• What should I do if my refund is incorrect?
• How long will it take for the funds to show back in my account?
• How long will it take to get my refund?

Returns Policy

• Returns Policy