PRODUCT & STOCK

FAULTY PRODUCT

• I have broken the cover for my Pod, can I get a replacement?
• My order has arrived damaged
• My Wellbeing Pod is faulty, what do I do?
• My candle is not burning evenly, what should I do?

THE WELLBEING POD

• About the Wellbeing Pod
• About the Wellbeing Pod Mini
• About the Wellbeing Pod Luxe
• Wellbeing Pod Maintenance
• Wellbeing Pod Mini Maintenance
• Wellbeing Pod Luxe Maintenance

See all 16 articles

ALLERGIES & INGREDIENTS

• Where can I find the list of ingredients in a product?
• What do I do if I have an allergic reaction to a NEOM product?
• Which products contain nuts?
• Do any of your products contain Limonene?
• Do you use Palm Oil in any of your products?
• Do any of your products contain Phthalates?

PRODUCT SAFETY

• Are your products safe to use during pregnancy?
• Are your products safe to use whilst I am breastfeeding?
• Are your products safe to use around pets?
• Are your products safe to use around/ on my baby or child?
• Do NEOM test any products on Animals?
• Are your products organic?

See all 7 articles

VEGAN

• Are your products vegan friendly?

CANDLE / REED DIFFUSER

• How do I care for my NEOM candle?
• What is the shelf life of a NEOM candle?
• How are your candles made?
• What carrier fluid do you use in your Reed Diffusers?
• What are your reeds made from?