TECHNICAL

Payment Issues

• I am getting and error message about my ZIP code being incorrect, what should I do?
• I can't process my payment, what should I do?

Website Trouble

• I am having trouble with your mobile site, what should I do?
• I am having trouble accessing your website, what should I do?

Customer Account

• How do I create a NEOM Customer Account?
• I am having trouble signing into my Customer Account?
• I have forgotten my password, what should I do?
• How do I update my personal details?
• How can I set a default address on my account?
• I have placed an order but I forgot to log into my account before hand, what should I do?

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